The COVID-19 crisis has devastated the entire world. In just a few months, unprecedented challenges have arisen with serious consequences for organizations everywhere. Of course, the huge increase in online transactions and the satisfaction of many teleworkers can be seen as benefits, but the disastrous consequences are unparalleled: businesses in free fall, increasingly reluctant clients, workers demotivated by feelings of isolation, and saturated computer networks.
Some sectors have been particularly hard hit. The tourism market is experiencing a historic recession leading to many bankruptcies, and the healthcare sector is under siege: human resources are seriously lacking, and supply chains have broken down.
The pre-pandemic risk management plans developed by many managers (crisis management, emergency measures, and business continuity) quickly proved inadequate.
The following are examples of IJCSM cases that focus on the topic:
