Organizational behavior award for PhD student Audrey Bélanger
April 23, 2024
PhD student Audrey Bélanger won the Best Paper Award in the Organizational Behavior Division at the Annual Conference of the Administrative Sciences Association of Canada (ASAC).
This award-winning paper, which was co-authored with her thesis advisor, Jean-François Harvey, associate professor in the Department of Entrepreneurship and Innovation, was entitled Voice Behavior in Employee-Customer Settings: An Integrative Model of Strategic Framing and Resonance.
It discusses the strategies by which staff effectively communicate their ideas and concerns to their customers, and the main factors that facilitate or hinder such communication. This research integrates two theoretical frameworks in an innovative manner to provide us with a better understanding of a phenomenon that remains virtually unexplored empirically, despite being essential in the field of services.
This is not the first time this PhD student has won an award. In 2023, she received the Lieutenant Governor’s Youth Medal, and in 2022, while pursuing a Master of Science in Administration (MSc) degree at the School, she won the Most Innovative Student Paper Award from the OB Division of the Academy of Management, for a publication that was also co-authored with Professor Harvey.
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